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Support Services For International Students In Australia

Support Services For International Students In Australia
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As an international student in Australia, you have access to many support services as well as consumer protection services.

Some of the services are provided directly by your chosen institution and others are provided by the state, territory or federal government.

Here are some of the support services:

Overseas Students Ombudsman

The function of the overseas students Ombudsman is to carry out investigations on complaints relating to problems that international students have with private education and training institutions in Australia.

This service is free independence and also impartial. you can find out more information about the overseas students’ ombudsman and the services they offer on their website.

For students that are studying at public institutions such as TAFE  and universities, you should contact the government Ombudsman Service in the state or the territory in which you are studying your course.

Details of ombudsman and what you can investigate are on their website.  See a list of the government Ombudsman website below for the different states and territories:

  • Australian Capital Territory Ombudsman – www.ombudsman.act.gov.au
  • New South Wales Ombudsman – www.ombo.nsw.gov.au
  • Northern Territory Ombudsman – www.omb-hcscc.nt.gov.au
  • Queensland Ombudsman – www.ombudsman.qld.gov.au
  • South Australian Ombudsman – www.ombudsman.sa.gov.au
  • Tasmanian Ombudsman – www.ombudsman.tas.gov.au
  • Victorian Ombudsman – www.ombudsman.vic.gov.au
  • Western Australian Ombudsman – www.ombudsman.wa.gov.au

Tuition Protection Service

The tuition protection service is an initiative of the Australian government.

They are available to help you if your institution or education provider is not able to deliver the course you were supposed to study.

They may also be able to provide you with assistance if you had to withdraw from or you are not able to start your course and if you are eligible to obtain a refund of your tuition fees and the institution has not been able to pay it.

The tuition protection service is able to ensure that you are able to finish your studies in another course or with another education provider or to ensure that you are able to receive a refund of your tuition fees that have not been spent.

Visit the tuition protection service website for more information about the rights and obligations of international students.

 

As an international student you access to a number of support services that help you settle into living in Australia.

Support services from your institution

Being able to get support from your chosen institution is a very important aspect of your journey as an international student in Australia.  

This is why you will find that institutions or educational providers make especially services available to international students to help them to settle and adjust to living and studying in Australia.  

The support services offered include:

  • Language and academic support.
  • Designated international student advisers.
  • On-arrival reception and orientation programs.
  • Childcare, health and counselling.
  • Student accommodation.
  • Employment services.
  • Prayer and worships rooms.
  • Banking, shopping and food outlets.
  • Clubs, societies, sport and fitness facilities.

Being an international student in Australia gives you the opportunity to become part of a small community where you’d be able to carry out to studies in a workplace learning environment.

You will also be able to enjoy the social side of studying in Australia.  

So you can join a club or society or you can become part of a health and fitness gym or join a sports team.

You can also attend the many social events that happen from time to time or you can become a volunteer to do community service.

Student associations

There are a number of student associations in Australia and they exist to represent and self students that are starting in Australia and institutions.  Some national student associations include:

  • Council of International Students Australia
  • Australian Federation of International Students (AFIS)

You’ll also find that many of the institutions in Australia do have their own student associations so be sure to visit your institution’s website to get more information about these student associations.

Disability support

Australia is well known for having laws and policies that seek to protect individuals from any form of discrimination in many areas of their lives.

This includes education, which means that a person having a disability had as much the same right to study and enjoy associated services as much as other students.  

On this basis educational providers cannot:

  • Refuse admission on the basis of disability.
  • Accept a student with a disability on less favourable terms than other students (for example, asking for higher fees).
  • Deny or limit access to a student with a disability (for example, not allowing access to excursions, or having inaccessible student common rooms or lecture facilities).

You will find that many institutions or educational providers make provisions for services that provide assistance to students who have some form of disability or a chronic medical condition.  

Make sure that you contact your institution before you arrive in Australia to get more information about the services provided in this area.

Also if you feel that your complaints are not been addressed properly by your institution, you can approach an independent organisation such as the Human Rights and Equal Opportunities Commission to lodge a legitimate complaint.  

You can also make enquiries with then and this can be done over the phone or you can make a formal complaint which must be lodged in writing before the commission are able to take action.

Childcare

Many international students come to Australia to study and how to bring the family including their children with them.  

A number of the larger education providers of institutions provide facilities for child care that have staff that are trained to take care of your children while you study.  

You should also be aware that the Australian government makes provision for some financial assistance to help parents with childcare costs and this may also extend to international students with children.

If you are an international student that already receives financial assistance through a government scholarship you may be eligible to receive child care benefit.

You can find out if you’re eligible for child care financial assistance on the Australian government website – australia.gov.au.

 

A number of the larger education providers of institutions provide facilities for child care that have staff that are trained to take care of your children while you study.

Other support services

Here are some other support services that may be able to provide you with some assistance when needed:

Emergency matters

Contact details – 000

Service details – Life-threatening situations, such as a car crash or a fire.

Local police – non-urgent matters

Contact details – Call 131 444 (everywhere except Victoria). In Victoria you need to call your local police station (consult your local Telephone Directory)

Service details – Police attendance for non-urgent matters.

Lifeline

Contact details – 13 11 14

Service details – crisis support, suicide prevention and mental health support services across Australia.

YouEnrol is also able to help and advise you further on steps you can take to achieve your study and career goals as an international student in Australia.

YouEnrol is also able to help and advise you further on steps you can take to achieve your study and career goals as an international student in Australia.

Do not hesitate to book an appointment with us for a free no obligation discussion where we help you to get started on your journey to studying in Australia the right way.

Request A Free, No Obligation Consultation

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YouEnrol

YouEnrol is a unique consulting service that offers a single touch point when it comes to studying, living and working in Australia. We are a one-stop independent service provider providing a range of solutions to prospective international students and their families.